It takes a truly different mindset than either the defensive or aggressive manner in which most people are trained to communicate – which is usually by sharing only that information and attitude that protects themselves or which is intended to influence or overwhelm another person. The different mindset that leads to extraordinarily effective human relating can be summed up as “seek first to understand and then be understood.” This class teaches the basic skills of recognizing and communicating around another person’s needs and feelings and teaches how to identify and express your own feelings and needs. The results are life-changing.